Amazon Web Services Connect
AWS Connect will give you the skills and knowledge you need to become a Cloud Engineer in 8 short weeks. Sign up today if you’re ready for this exciting opportunity, and join an upcoming Amazon Connect cohort.
Amazon Web Services (AWS) Connect
After completing GenSpark’s Amazon Connect program, most people become AWS Cloud Engineers. AWS Cloud Engineers are responsible for all technological duties associated with cloud computing. Those duties include design, planning, management, and support. The US Bureau of Labor Statistics forecasts application cloud computing roles to grow 11.5% from 2019 to 2029!. With AWS & Data in your skillset, many companies will have roles for you.
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Below are some of the topics that you will learn in this course. Get the full PDF syllabus sent to you with more details!
Note: The actual curriculum for your program may vary. We customize the training to best meet client needs, and to prepare you for success. Your recruiter will share the specific curriculum for you upon hiring.
Amazon Connect Fundamentals, Connect Infrastructure
Some Topics You’ll Cover: Contact Center Basics and Key Components, Contact Center Costs, Customer and Business Requirements, Agent Requirements, Configuring Inbound and Outbound Calls and Numbers
Connect Call Architecture, Configuring Agents & Management, Chat Update
Some Topics You’ll Cover: Creating Queues, Routing Profiles, Building a Contact Flow, Adding a Lex Bot, Adding and Using Agent States, Leveraging Chat Functionality in Amazon Connect
Amazon Connect Primer, Connect Monitoring
Some Topics You’ll Cover: Amazon Connect Primer, Holiday Routing with Dynamic Messaging, Troubleshooting with CloudWatch
WEEKLY LESSONS & TRAININGS
Soft Skills and Interview Prep
This is training that GenSpark employees receive on a weekly basis. We believe in not only preparing you with technical knowledge, but also in the soft skills that will help you land a job.
Some Topics You’ll Cover:
- Soft Skills: Communication, Professionalism, Time Management, Decision Making, Working in a Team, Continuous Learning
- Interview Prep: Technical Interviews, Behavioral Interviews, Independent Interview Prep, Mock Interview with Internal and External Experts, Interview Best Practices and Tips
Let GenSpark help spark your new career
What makes GenSpark unique is that we take on the work of getting your tech career started. Before you even start with GenSpark, we started working with great companies to understand their needs and the skills they want in employees at their companies, and we tailor our training programs perfectly to fit those needs. That’s why you can be confident in your new role once you complete your training. Throughout your training, we’re preparing you for real work, not just theoretical training.
Job searching can be stressful; GenSpark makes the process easy for you. You will not be navigating the process alone. Here are some ways we support your new career in the world tech:
What you can expect when you join GenSpark
The first step in the process is to submit an application. There is no commitment at this point. Our recruiters will use your answers to determine the best program for you. Put your questions and which course you’re interested in the additional information section.
Follow Up Call
At this point, if your application meets the minimum criteria, you will receive a 20-min follow up call from one of our recruiters. The recruiter will ask you some questions, explain the GenSpark program, and understand which of our upcoming cohorts would be the best fit for you. A recruiter will usually reach out to qualified applicants within 2-3 business days, so be sure to check your emails and phone calls for our response.
Before you join GenSpark, you will have a technical interview to ensure your ability to succeed at GenSpark. The technical interview is approximately 45 min and administered online.
As the final stage in the recruiting process, you may get an online technical assessment through https://glider.ai/. This assessment may not be given to every candidate, but it serves as another checkpoint on your ability to succeed at GenSpark. The assessment will be of your current knowledge, so you are not required to learn new material for the assessment, but it would help to study up on what you already know. Your recruiter will share more information on the assessment through the interview process.
Receive an Offer
Congratulations! At this stage in the process, you will get an offer to join GenSpark. Before you can join, you must sign an employment agreement, complete your onboarding paperwork, and pass a drug test. Once that is complete, you will be ready to join GenSpark and learn from our top-notch instructors!
Once all of your paperwork is completed, you will begin your training! You will be introduced to your cohort peers, your instructors, and all support staff that is invested in your success. Training length depends on your program.